Frequently Asked Questions

Short answers to the most common questions about DownCount.

What is DownCount?

DownCount is a poker dealer income tracker built for real casino workflows. Log your downs, tips/tokes, hourly and tournament pay in seconds—then instantly see $/down, $/hour, per-room totals, monthly/YTD trends, and one-tap CSV exports for taxes. It’s mobile-first, private, and dealer-native—no bending a generic tip app.

Who is it for?

Professional and part‑time poker dealers who want accurate, private tracking of income from cash games and tournaments.

How do I get started?

Create a free account, then add your first shift with date, room, hours, downs, and cash tokes. You can also try a fully loaded demo first.

What does upgrading to Pro get me?

Ad-free use, access to detailed income analysis, customized charts/tables, snapshots, and any future features.

How much does Pro cost?

Pro costs $4.99/month or $39.99/year (billed annually).

How do I subscribe?

First create an account and sign in, then go to the Pricing page and choose Monthly or Annual. Checkout is handled securely by Stripe.

Do I need an account to subscribe?

Yes. Subscriptions are attached to your DownCount account so your Pro access works across devices.

How do I cancel or manage billing?

Open the Billing Portal from the Pricing page or Settings → Subscription. You can update your card or cancel anytime. Access continues through the current paid period.

What data do I log per shift?

Date, room, hours, downs, and cash tokes by default. You can choose to include or exclude hourly and tournament income in your snapshot view.

What stats can I see?

Totals by day, month, and year; $/hour; $/down; room breakdowns; and trends that help you understand where you earn the most.

Is my data private?

Yes. Your data is private to your account. We do not sell your data. You can export or delete it any time (data export/delete features are coming soon).

Does it work on mobile?

Absolutely. The app is designed mobile‑first so you can log downs and cashouts quickly between tables.

Can I track only cash tokes?

Yes. Turn on Cash‑Only mode in Settings to focus your snapshot on cash tokes while hiding hourly and tournament figures.

Can I try it without creating an account?

Yes. Use the Try Demo option on the homepage to explore a sample account with 10 years of data.

Where can I give feedback or request features?

Email us at tom@feltsmoketech.com, or use the links on the homepage to join the community and share feedback.

What is your refund policy?

Subscriptions renew automatically until canceled. You can cancel anytime from the Billing Portal; access continues through the current period. We don’t offer refunds for partial billing periods. See Terms for details.

Still need help? Return to the homepage or see Pricing for subscription options. Read our Terms and Privacy Policy.